What We Do in Our Office Service

Our Office Service provides the administrative, compliance, and operational backbone that keeps every property legal, protected, and running smoothly. We manage communication, scheduling, documentation, compliance, and guest‑facing operations so owners enjoy peace of mind while guests enjoy a seamless stay.

Owner & Guest Communication
•     Prompt, professional responses to owner questions and updates
•     Coordinating guest arrivals, extensions, and general inquiries
•     Maintaining clear, friendly, and consistent communication at all times

Scheduling & Service Coordination
•     Scheduling all recurring services: lawn, pool, pest control, trimming, weeding, and maintenance
•     Setting up schedules for non‑recurring tasks such as trash placement, pool heat activation, deep cleans, AC maintenance, and seasonal services
•     Coordinating repairs and specialty vendors
•     Ensuring vendors have access and instructions
•     Tracking service completion and following up on outstanding items

Documentation, Photos & Reporting
•     Maintaining detailed records of inspections, service visits, and repairs
•     Coordinating new property photos when updates or improvements are made
•     Providing organized, easy‑to‑read updates to owners

Compliance, Safety & Legal Requirements
•     Ensuring the home remains fire‑compliant and meets all state and county safety requirements
•     Managing notices, renewals, and compliance documentation
•     Monitoring regulatory changes that affect vacation rentals
•     Keeping owners informed of any required actions

Billing, Taxes & Administrative Support
•     Managing invoices for recurring services and one‑time repairs
•     Tracking payments and ensuring accurate, transparent billing
•     Handling payment of state and county taxes on behalf of owners (when authorized)
•     Preparing annual owner tax reports for submission to the appropriate taxing authorities
•     Keeping owners informed of any charges or upcoming expenses
•     Processing and depositing all guest rental payments into the owner’s designated account

Vendor & Repair Coordination
•     Contacting trusted vendors for repairs or specialty services
•     Scheduling and overseeing work when needed
•     Ensuring issues are resolved quickly and correctly

Marketing & Guest Acquisition
•     Creating and managing advertising to attract guests
•     Updating listings with new photos, descriptions, and seasonal promotions
•     Ensuring all marketing materials reflect the property accurately and professionally
•     Developing property websites and setting up advertising pages on major booking platforms, including VRBO and Airbnb

Vacation‑Rental‑Ready Standards
Because your properties host guests, our office operations maintain a higher standard than typical administrative services:
•     Fast response times
•     Clear, proactive communication
•     Organized records that prevent surprises
•     Seamless coordination across all property services
•     Compliance and safety always up to date